CS Ramp / Website information
Website terms
Last updated: October 10, 2026
Using this website
These terms apply to the use of this website and its published materials. I publish Customer Success frameworks and guidance based on practitioner experience.
Intellectual property
The frameworks, writing, and related materials on this website are the intellectual property of CS Ramp. Access to this website does not transfer ownership of those materials.
No guarantee of results
I do not guarantee specific business outcomes, revenue results, retention rates, or other performance metrics. Results depend on implementation, the people doing the work, the product, and the market.
Limitation of liability
To the maximum extent permitted by law, I am not liable for indirect, incidental, consequential, or punitive damages related to use of this website or its materials.
Changes to these terms
I may update these terms from time to time. If I make material changes, I will update the date at the top of this page. Continued use of this website after changes constitutes acceptance of the updated terms.
Governing law
These terms are governed by the laws of the State of Illinois, United States, without regard to conflict of law principles.
Get in touch
For questions about these terms, get in touch with me.